Return and refund policy

**Flick Cart Return & Refund Policy**  

At **Flick Cart**, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer a hassle-free **7-day return policy** from the date of delivery.  

### **Eligibility for Returns & Refunds**  
✅ **Accepted Reasons:**  
- Damaged, defective, or incorrect product received.  
- Product not as described on our website.  

❌ **Not Accepted:**  
- Change of mind or no longer needed.  
- Products from the **"Sale" category** (non-refundable & non-exchangeable).  

### **How to Initiate a Return?**  
1. **Email Us** at **[Mhassam19971@gmail.com] within **7 days** of receiving your order.  
2. Include your **Order ID** and **clear pictures** of the product.  
3. Our team will inspect the product and approve the return if eligible.  

### **Refund & Exchange Process**  
- Once approved, we’ll process a **refund to your original payment method** or arrange an **exchange** (subject to availability).  
- **Delivery charges** for returns must be covered by the customer.  
- Refunds may take **3-5 business days** to reflect in your account.  

### **Contact Us**  
For any questions, reach out to us:  
📍 **Address:** 124 City Road, London, United Kingdom, EC1V 2XN  
📞 **Phone:** 7576 367719  
📧 **Email:** Mhassam19971@gmail.com  

We value your trust in **Flick Cart** and aim to make your shopping experience smooth and worry-free!  

**Happy Shopping! 🛍️**