Terms of service

# **Flick Cart – Terms of Service**  

Welcome to **Flick Cart**! By shopping with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.  

## **1. General Information**  
- **Store Name:** Flick Cart  
- **Address:** 124 City Road, London, United Kingdom, EC1V 2XN  
- **Contact Number:** 7576 367719  
- **Email:** Mhassam19971@gmail.com  

## **2. Order Acceptance & Payment**  
- All orders are subject to product availability.  
- We reserve the right to cancel any order due to pricing errors or stock issues.  
- Payment must be completed in full before order processing.  

## **3. Shipping & Delivery**  
- Delivery times are estimates and may vary.  
- **Delivery charges are the customer’s responsibility.**  
- Risk of loss/damage transfers to the buyer upon delivery.  

## **4. Returns & Exchanges**  
We want you to be happy with your purchase! Here’s our policy:  

### **Eligibility for Returns/Exchanges:**  
- **7-day return window** from the date of delivery.  
- Product must be unused, in original packaging, and with all tags.  
- **Change of mind is not applicable.**  
- **Sale/discounted items are final – no returns or exchanges.**  

### **How to Initiate a Return/Exchange:**  
1. Email us at **Mhassam19971@gmail.com** with:  
   - Your **Order ID**  
   - **Clear pictures** of the product  
2. We will inspect the product and approve/deny the request.  
3. If approved, we will process a **refund or exchange**.  
4. **Return shipping costs are the customer’s responsibility.**  

### **Refund Process:**  
- Refunds will be issued to the original payment method.  
- Processing may take **3-5 business days** after approval.  

## **5. Damaged or Defective Products**  
- Contact us **immediately** if you receive a damaged/defective item.  
- Provide **order details + photos** for verification.  
- We may offer a **replacement or refund** after inspection.  

## **6. Privacy & Data Security**  
- Your personal information is protected under GDPR (UK).  
- We do not share/sell customer data to third parties.  

## **7. Limitation of Liability**  
- Flick Cart is not liable for indirect damages (e.g., lost profits).  
- We are not responsible for delays caused by shipping carriers.  

## **8. Governing Law**  
These terms are governed by the laws of **England & Wales**.  

## **9. Changes to Terms**  
We may update these terms at any time. Check this page for the latest version.  

### **Need Help?**  
Contact us at:  
📞 **7576 367719** | 📧 **Mhassam19971@gmail.com**  

**Thank you for shopping with Flick Cart!** 🛒✨